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This field guide provides a framework and methodology to guide program managers and health facility staff in adapting and implementing similar programs tailored to their own settings. The aim of this field guide is to present a step-by-step process, practical tools and other resources for improving performance and quality of health services using the standards-based management and recognition approach (JHPIEGO's practical approach for performance and quality improvement). 

This field guide is designed for managers and frontline providers of service delivery organizations in both the public and private sectors. The guide has also been developed for use by central, provincial/regional or district health managers who want to improve the services for which they are directly responsible. Other potential users of this material include advocacy groups that represent the health interests of clients and communities, and organizations that provide technical assistance for performance and quality improvement.