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COPE® is an ongoing quality improvement (QI) process used by health care staff to assess and improve the quality of care they provide. This COPE® toolbook describes the COPE® process which has four tools--Self Assessment Guides, a Client-Interview Guide, Client-Flow Analysis, and the Action Plan. These tools enable supervisors and their staff to discuss the quality of their services, identify problems that interfere with the delivery of quality of services, identify the root cause of those problems, recommend ways to solve the problems, implement the recommendations, adn follow up to ensure resolution of the problems.
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Long-Acting and Permanent Methods (LA/PMs)
Register for the e-conference on long-acting and permanent methods. Hosted by the SHOPS project, the conference will be held on May 8-10, 2012, and will discuss lessons learned about the private-sector provision of these methods.
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