English |

Supportive supervision uses a practical system of objective measures to foster improvements in the procedures, personal interactions, and management of primary health care facilities. While many approaches have been proposed to improve the quality of health services (for example, quality assurance, continuous quality improvement, client-centered services, district team problem-solving, fully functional service delivery points), the supportive supervision approach improves services by focusing on meeting staff needs for management support, logistics, and training and continuing education. Using short checklists enables supervisors to provide guidance on the technical aspects of services, which, combined with a client-centered outlook, results in high-quality primary health care. [author’s description]